Frequently Asked Questions
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Synchronization problems
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- Cannot synchronize
Please try the below steps
1) Turn on bluetooth of your device and allow the app to use it
2) Turn on WIFI and ensure your device has internet access
3) Allow the app to access the location information of your device
4) Place the Sport band you are trying to synchronize near the device
5) Login the correct account, or enter the correct screen to synchronize (Student account cannot synchronize a parent Sport Band)
If you still cannot synchronize with these steps, please press and hold the Sport Band until its code is displayed, then take a photo to us. Then, take another photo by clicking the QR code button in the app and send to us.（Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or Whatsapp at +852 5590 1091）。
- After synchronization, the number of steps displayed on the Sport Band is different from that in the app
Please make sure your phone is connected to the Internet and synchronize the data again. One potential reason is that data may be collected by collection devices placed in classrooms, but have not been uploaded to our server yet. In this case, the number of steps displayed in the app and on your device will match once the stored data are uploaded. In general, data should be automatically uploaded after school hours on the same day.
Also, please ensure that the account logged in to the app is the same as the account of the Sport Band to ensure successful synchronization.
At the same time, please keep your Sport Band with sufficient battery, otherwise, it will be turned off automaticallyand reseted when out of battery. However, if the error persists even when your device is sufficiently charged, please contact the project team （Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or Whatsapp at +852 5590 1091）.
- Do you have to synchronize every day?
To ensure that the data is updated and to maximize the effectiveness of the Sport Band, we recommend all users to synchronize their devices evrey time after exercising, and also at least once a day. Student devices will synchronize with data collection devices in classrooms automatically, therefore we recommend syncing student devices on all non-school days.
- Display message "Cannot find sport band" when synchronization?
This message indicates the mobile app cannot connect with the sport band you are trying to synchronize, which might be because there are many bluetooth devices near the mobile phone or the app does not have the access to get the geograhic infomation. Please make sure there is no other bluetooth devices around the mobile phone, and ensure you have permitted the app to get the geograhic infomation of your phone.
Sports Band display problems
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- Display time incorrect
When the Sport Band is activated for the first time or the power is extremely low, the date and time will be reset to 1st January 00:00, and the steps count will be shown as 0. You can correct the date and time by charging the Sport Band and synchronizing the device with the mobile app. Thus, please start using the Sport Band after your first time of successful synchronization and time adjustment.
The step counts that have been synchronized would not be affected. However, due to the reset of the Sport Band, there will be a difference between the step counts displayed in the device and in the app. If you noticed your Sport Band is resetting even with sufficient battery, please request for a replacement at school or contact the project team (Email: This email address is being protected from spambots. You need JavaScript enabled to view it., or Whatsapp at +852 5590 1091).
- The code printed on box is different to the code shown on the Sport Band
Please ensure the unique code shown on the box and the device are the same. If they are not, please ensure the devices of the student and the parent are not exchanged by accident.
If the code displayed on the device is different to the code on any of the boxes, please contact the project team (Email: This email address is being protected from spambots. You need JavaScript enabled to view it., or Whatsapp at +852 5590 1091).
App problems
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- Failed to download/ install the project app
The app only supports mobile devices installed with official Hong Kong version of App Store or Google Play, and logged in with a Hong Kong account. Android phones require Android 5.0 or above driver. You may scan the QR code on the side of the box or go to App Store/ Google Play and search "Fun to Move" to download the app.
- The box was thrown away, and the login information was lost
If you lost your login password, you can try to click the "Forget Password" button on the app's login screen, and enter the email address that your account is linked with. The password will be reset and a new one will be sent to the linked email address. Users can then try to log in with the new password and change it.
If you lost the login name of the student's sportsband, please try to login by removing the last character "a" of the parent's login name.
If you lost the login name of the parent's sportsband, please try to login by adding a character "a" after the student's login name
For example:
Student's login name: 1234567890
Parent's login name: 1234567890a
If both student's and parent's login names were lost, please report to the project team along with the code displayed on the sportsbands (Email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or Whatsapp at +852 5590 1091).
- How to view your children's data in the app?
You can try to login with the parent's account, and click on your avatar on the homepage,
On the height and weight page, click on the arrow near your avatar.
The screen will show your children's account(s), click on your child's avatar;
IIf you want to add another child's account, click "Add Child Account" on this page and enter his/her login account information.
Then return to the homepage and you will be able to see the exercise details of your children.
- Cannot login to the app
If you failed to login even with the login information on the box, please contact the school or project team to reset your password (Email to This email address is being protected from spambots. You need JavaScript enabled to view it., or Whatsapp at +852 5590 1091).
Lost items
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- Can I buy the charger for the sportsband by myself if I lost it ?
No. The charger for the sportsbands cannot be bought in any other places, but only can only be provided by the project units. Please make sure you keep the sportsband and other accessories well. The lost items might not be able to reissure, please inquire the school for details.
- The sportsband fell off while wearing
The sportsband will fall off when its too tight on the wrist. You can slighty loose the sportsband while wearing it on your wrist.
- Lost of sportsband
If you lost the sportsband, please contact the school or the project team. (Email to This email address is being protected from spambots. You need JavaScript enabled to view it.).
Safety issues
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- Allergy after wearing sportsband
The sportsband is made by relatively safe and antiallergic materials. Only a few would have the allergy reaction. Please consider wearing the sportband in other ways if you have the allergy. (ie. Keychains).
- Water droplets appear on the screen
The sportsband has obtained the international verification of waterproof IP67, which means it won't infiltrate even if it sinks under 1 meter of water for 30 minutes. However, we recommend users not to wear it during shower or swimming, and not to let water enters.
